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dee33 collects only the account and payment data needed to run your wallet, process Rocket deposits, Bank Transfers and keep your session secure. Access to dee33 and the handling of your data depends on your local law and eligible regions.
This policy sets out what information dee33 collects when you open an account, make a deposit via Rocket or Bank Transfer, or contact our support team. We collect your registration details — name, contact address, and account identifiers — along with transaction records tied to your wallet activity. Device identifiers and browser session data are logged to maintain account security and detect unusual access patterns. We do not sell your personal data to third parties. Where a payment processor handles a Rocket deposit or a Bank Transfer, they receive only the data required to complete that transaction, and they operate under their own data terms. Your account records are retained for as long as your account remains active and for a period after closure as required by applicable rules. Your use of dee33 and the scope of this policy depends on your local law and the eligible regions where the platform operates. If you are uncertain whether access is permitted in your jurisdiction, review the terms shown in your account area before proceeding. Questions about how your data is used can be sent directly through the support route listed in this policy.
This policy applies to all data dee33 collects directly through your account, your payment activity, and your interactions with our support team. It does not extend to third-party services you reach through links on the site, nor to payment processors who operate under separate terms. Understanding what falls inside and outside this policy helps you know exactly where your data rights apply.
Any data collected when you log in, register or update your account profile — including your contact details and account identifiers — falls fully within this policy. You can request a review of this data through the support route listed below.
Records of Rocket deposits and Bank Transfers processed through your dee33 wallet are covered here. The payment processor's own privacy terms govern what happens on their side of the transaction, not this policy.
Cookies and session identifiers used while you browse the lobby, open game titles or navigate account pages are covered by this policy. You can manage cookie preferences through your browser settings at any time.
Links to external sites, game studio interfaces hosted by Habanero, Bigtime Gaming, PG Soft or JDB, and any off-platform tools you choose to use operate under their own terms. dee33 does not control or take responsibility for those data practices.
You have concrete options available to you under this policy. Reviewing your account records is the starting point — open the account area while signed in and check the transaction history section, which shows all wallet activity including Rocket and Bank Transfer entries. If any detail appears incorrect, you can request a correction by contacting our support team directly through the published channel. We aim to respond to correction requests within a reasonable time, though we do not publish a fixed response window. Requests to understand what data we hold, or to ask us to remove data no longer needed for your account, are handled through the same support route. Where local law and eligible regions allow it, you may also raise a formal question about data handling. All requests should include your registered account identifier so we can locate the right records without delay.
Sign in and open the account area to see your transaction history, wallet activity and registration details. This is the fastest way to check what data we hold for your account.
If your registered name, contact details or payment information is recorded incorrectly, contact support with your account identifier and the correction needed. We will verify and update the record.
You can ask us what specific data we hold, why we hold it, or how long we keep it. Send your question through the support contact route; include your account ID to speed up the process.
Where your local law and eligible region permit it, you may ask us to remove personal data no longer needed for your account. We will confirm whether removal is possible under the applicable rules.
If you have a question about this privacy policy, a data correction to raise, or a concern about how your information is stored, use the contact routes published on the site. Do not include your full payment credentials in any message — your account identifier is enough for us to locate your records.
Open the chat widget available on the site to reach the support team directly. Use this route for quick questions about your account data or to start a correction request. Have your account ID ready.
Send a detailed message to the support email address published in the site's contact section. Email is the preferred route for formal data requests — include your account identifier and a clear description of your query.
The account area within your signed-in session contains self-service options for reviewing transaction records and updating contact details. Check here first before opening a support ticket for routine data reviews.
Our approach to data handling is built around the minimum needed to keep your account working — nothing more. Cookies are used to maintain your session, remember your account state across pages, and detect access patterns that look unusual. You can clear or block cookies through your mobile browser settings; doing so may affect how the lobby loads and how your session is maintained between visits.
We use session cookies to keep you logged in while you navigate between the lobby, account wallet and payment pages. No advertising cookies from outside parties are placed through our own pages without disclosure in this policy.
Your account credentials are stored using standard security practices. If you notice activity you do not recognise — including Rocket or Bank Transfer entries you did not initiate — contact support immediately through the published channel.
We retain your account data for as long as your account is open and for a period after closure, as required by applicable rules. Transaction records including wallet history are kept for the duration set by those rules, not indefinitely.
When we make a material change to this policy, we will update the version shown on this page. Continued use of your account after a policy update means you have seen the revised terms. You can request a summary of changes through support.
Below are the questions we hear most often about how this policy works, what data we keep and how you can act on your rights. If your question is not here, use the support contact route to ask directly.
We collect your name, contact details and account identifiers at registration. Once you make a deposit — via Rocket or Bank Transfer — the transaction amount and wallet reference are also recorded. Device and session identifiers are logged for security purposes throughout your signed-in sessions.
We do not sell your data. Payment processors handling Rocket deposits or Bank Transfers receive only the data needed to complete those transactions. Game studios such as Habanero, PG Soft, Bigtime Gaming and JDB supply game content but do not receive your personal account data through our lobby.
Sign in and open the account area to review your transaction history and registered details. For a broader data summary — including what records we hold beyond the visible wallet history — send a request through the email support route with your account identifier included.
Yes. Contact our support team through the published live chat or email channel with your account ID and the specific correction or removal request. Whether full removal is possible depends on your local law and eligible regions, as some records must be kept under applicable rules.
Records are kept for as long as your account is active and for a defined period after closure, as required by the rules that apply to your eligible region. We do not hold data beyond what those rules require. You can ask through support for clarification on the retention period relevant to your account.
Closing your account does not result in immediate deletion of all records. Transaction history — including Rocket and Bank Transfer entries — is retained for the period required by applicable rules. After that period, data no longer needed for compliance purposes is removed. Contact support to understand the timeline for your account.